DATE: Tuesday, April 13th
TIME: 12:30 p.m. to 2:00 p.m. (Pacific)
Participants in this webinar will hear from two different clinics about their journey to flip telephone visits (audio only) to Telehealth (video) visits. Panelists will share successful strategies they utilized to significantly increase the number of telehealth (video) visits with their patients. Panelists will walk through their video visit process from when a patient calls for an appointment, to the visit with the provider and then provider follow-up with the medical assistant. Panelists will share resources and examples of how the new care team structure between the provider and the medical assistant/office telehealth coordinator works.
AUDIENCE
CEO, COO, CMO (all C-Suite staff), Providers, Care Team Staff
LEARNING OBJECTIVES
Participants will learn one new strategy to use in their clinics to increase the number of telehealth visits with their patients.
Participants will be able to walk through an entire video visit process from appointment setting to follow up after the visit.
Participants will walk away with resources such as scripts and examples of how the new care team structure for telehealth visits is working.
PRESENTERS
- Trisha Cooke, Director of Workforce Development, Open Door Health Center
- Jeffrey Glenn, COO, Neighborhood Health Center of Southern CA
FEES
Payment is due at time of registration. A 10% service fee will be applied for invoicing options.
- CPCA Member: NONE
- Non Member Health Center: $100
- Associates: $112.50
- Non Member, Non Health Center: $125
* Webinar fees are temporarily being covered by 2020/21 membership dues as part of CPCA's pandemic response for members in good standing.
HOW TO REGISTER
In order to register for any CPCA event, you must first be logged in to your account. If you do not have an account, you can create one. If you do not remember your login credentials, please email training@cpca.org. Once logged in, click the Register button, answer any questions that appear on the screen and click Save Responses. Continue scrolling to the bottom of the page and click Proceed to Checkout. Lastly, complete all payment details and click, Submit. You will receive one immediate email with a receipt of your order. Subsequent emails will follow with additional details. You can watch our brief registration tutorial video here. If you still have difficulty, please contact training@cpca.org.
Registration is required for all CPCA training and events. You will receive two email communications immediately upon registering. The first is simply a receipt. The second from customercare@gotowebinar.com and will contain webinar access information. This email will only be delivered to the individual who is registered for the event and will contain a unique link for a single connection. We recommend you add this event to your calendar using the link contained in your webinar access email. If you do not receive this email, please check your spam/junk folders before contacting training@cpca.org.
Cancellation Policy: No refunds will be offered for cancellations received after Wednesday, April 7th 2021.
To receive a refund, all cancellations must be in writing and must be received by emailing training@cpca.org according to the following schedule:
- Cancellations received on or before 20 business days of the event will result in a full refund minus a 10% processing fee.
- Cancellations received on or before 10 business days of the event will result in a 50% refund minus a 10% processing fee.
- Cancellations received on or before 5 business days of the event will result in a 25% refund minus a 10% processing fee.
- No refunds will be offered for cancellations received after 5 business days before the event.
- Cancellations after the conclusion of the event are non-refundable.
- Substitutions are encouraged.
- “No Shows” are non-refundable.
For more information regarding our policies, please visit the training homepage.
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Disclaimer: The information on this session is intended only to provide a general overview of the topics addressed. This session is not intended to provide legal advice or substitute for the guidance, counsel or advice of legal counsel on any matters particular to a specific primary care clinic. CPCA does not endorse companies or products. Advertising and sponsorship revenue supports our not-for-profit mission.